Terms of Service
1. REGISTRATION INFORMATION
- Registration is first come first served. Registration is official only when the full payment for the class is received (Only online Credit Card payments are accepted through our online registration page. No cash or check payments are permitted.)
- Each Registration includes a non-refundable processing fee of $5 per workshop.
- One purchase reserves one seat for each workshop.
- Registration deadline for all workshops is one day before the workshop.
- Workshop limits will depend on the instructor's request and workshop topics. Usually it will vary between five to 20 participants maximum.
- Participants must be at least 18 years of age for all workshops online.
- Participants must submit their full legal name, email and phone number in order to register for a workshop. This helps us enroll each participant and contact them during special emergencies or workshop cancellations.
2. WORKSHOP CHANGES OR CANCELLATIONS
- The Kreative Archives reserves the right to cancel any workshop, cap course size, adjust workshop format or substitute instructors should it be necessary. All workshops must meet the minimum participant requirement (five participants) three days before the scheduled workshop or the course will be cancelled.
- Any course cancelled due to not meeting participants requirement will be announced two days before the scheduled workshop.
- Due to reasons such as illness, family emergencies, natural disasters, disease outbreak or other unforeseen circumstances, The Kreative Archives reserves the right to push any class back 1~2 weeks if necessary and change the workshop format to adjust for the emergency situation. Participants are encouraged to keep some flexibility in mind to avoid scheduling conflicts.
3. REFUND POLICY
- Refund Request must be received via e-mail, and will go into effect on the date received, that is, the day the request is opened. We encourage you to request a return receipt for any e-mail refund request and keep for your own records.
All workshops refunds will be issued per the following:
- 100% refund MINUS NON-REFUNDABLE PROCESSING FEE $5
will be issued for courses cancelled 7 days before the workshop day.
- 50% refund MINUS NON-REFUNDABLE PROCESSING FEE $5
will be issued for courses cancelled 3 days before the workshop day.
For all workshops, there is a no refund policy for cancellations WITHIN 3 days before the workshop.
- No refund will be issued for a WORKSHOP SERIES cancelled on or after the workshop date.
- PLEASE ALLOW UP TO 2 WEEKS TO PROCESS REFUNDS.
If you have any questions about our refund policies, please contact us by e-mail at: contact@thekreativearchives.com
4. TRANSFERS
We don’t allow participants to transfer payment of one workshop for another workshop.
5. ABSENCES
- In the event that a participant misses a workshop, The Kreative Archives isn’t obligated to provide a makeup session. Since we cannot refund any missed workshops or provide make-up workshops, we strongly advise participants to make every effort to attend.
- For workshop series only: In certain emergency cases, TKA will do our best to help a participant catch up on the lesson via email if a participant missed their workshop due to one of the events listed as:
Death in family and Severe illness (doctor's note required)
In these two special cases, please contact TKA at contact@thekreativearchives.com e-mail ASAP so we can do our best to help you stay updated on the course missed.
*Note: makeups are not applicable to one-day workshops
6. TIMEZONE
As this is a global learning platform, we provide workshops in different timezones, so please make sure to check the workshop timezone before you register. Our default time zone is PST time zone in Los Angeles, CA.
7. ARBITRATION AGREEMENT
- At The Kreative Archives, we do our absolute best to uphold high standards of conduct. Our goal is to settle disagreements through respectful and clear communication. By registering for a class, you commit to having any legal disputes settled by an independent arbitration committee.
- WE RESERVE THE RIGHT TO REFUSE ATTENDANCE TO ANYONE.
8. SUBSTITUTION POLICY
- The Kreative Archives reserves the right to provide a qualified substitute for its scheduled instructors in the event of a last minute change.
9. MATERIALS POLICY
- The Kreative Archives only provides necessary digital materials for a workshop. We do not supply computers or any type of software for participants.
10. BANK OR CREDIT CARD CHARGE BACK FEES & PENALTIES
- For all workshop cancellation/refund requests, please contact us via email at contact@thekreativearchives.com so we can help process your request as quickly as possible.
Please do not issue a chargeback through your bank or credit card company without first communicating with TKA via email and following TKA’s refund policy. Attempts to circumvent TKA’s refund policy through filing a chargeback is a fraud and will not be tolerated.
The review process for a chargeback will pause the registration payment and take much longer to resolve (up to 75 days for the bank or credit card company to review the claim and evidence provided from both entities.)
In the event of a chargeback, the party who issued the charge back will be responsible for the following:
- Penalty fees and court case fees caused by the charge back
- A $20 penalty fee per workshop in a chargeback to compensate for the time TKA will have to spend to fill out the paperwork in order to dispute the chargeback.
TKA will not give service and future attendance to the participant until their registration payment and penalty fee is paid to TKA in full.
If you do not agree with The Kreative Archives’s refund policy and terms of service, please do not register for TKA’s workshops to prevent future disagreements. Thank you for your understanding.
By registering for a workshop at The Kreative Archives, you are acknowledging that you have read and understand The Kreative Archives's Terms of Service and agree to abide by all rules and regulations set forth.
If you have any questions about our Terms of Service, please feel free to contact us by e-mail anytime before you enroll: contact@thekreativearchives.com